Privacy Policy
Effective date: November 7, 2026
Your privacy matters to us. This policy explains what personal information we collect, why we collect it, who we share it with, and what choices you have. We tried to keep it clear and short, but it covers a lot, so please read it all.
Who we are
AI System Protocol is operated by Switch Media LTD out of Puerto Rico ("AI System Protocol," "we," "us" or "our"). We run the website at aisystemprotocol.com and the AI System Protocol training program. We decide how and why your personal information is used, which makes us the "controller" or "business" under privacy laws.
By using our site or buying our program, you agree to this policy. If you do not agree, please do not use the site.
What we collect
Information you give us
- Your name and email address when you buy, sign up, or contact us
- Billing details and order information. Payments are handled by our payment processor. We do not see or store your full card number.
- Messages you send us, including support requests and refund requests
- Feedback, survey answers, or anything else you choose to send
Information we collect automatically
- Your IP address, browser type, device type and operating system
- Pages you view, links you click, and how long you stay
- The page or ad that sent you to us
- Your approximate location, worked out from your IP address
- Cookie and device identifiers (see "Cookies and tracking" below)
Information from others
- Our payment processor, which tells us whether a payment went through, the last four digits of your card, and your billing country
- Advertising and analytics partners, which may tell us how you found us and what you did after clicking
We do not ask for sensitive information such as health data, government ID numbers, or financial account numbers. Please do not send them to us.
Cookies and tracking
We use cookies and similar tools (such as pixels and local storage) to keep the site working, measure how it is used, and measure which ads and pages lead to purchases. Some of these are set by our partners.
You can control them in a few ways:
- Change your browser settings to block or delete cookies. Some parts of the site may not work as well if you do.
- Use the opt-out tools at optout.aboutads.info and optout.networkadvertising.org.
- Turn on a Global Privacy Control signal in your browser. We treat it as an opt-out of sale and sharing where the law requires.
- Email us and we will help.
Our site does not respond to "Do Not Track" signals, because there is no common standard for them. We do honor Global Privacy Control.
How we use your information
- To sell you the program, take payment, and give you access
- To answer questions, give support, and handle refunds
- To send order, account and service emails
- To send you marketing emails, if you have asked for them or the law allows it. You can unsubscribe at any time.
- To understand how the site is used and make it better
- To measure and improve our advertising
- To prevent fraud, abuse and security problems
- To follow the law and enforce our Terms and Agreement
Our legal reasons (EEA and UK visitors)
If you are in the European Economic Area or the UK, the law requires us to have a legal basis for using your information. Ours are:
- Contract. We need your information to deliver what you bought.
- Legitimate interests. Running and protecting our business, improving the site, and measuring our marketing, as long as this does not override your rights.
- Consent. For things like marketing emails and non-essential cookies. You can withdraw consent at any time.
- Legal obligation. Tax, accounting and other legal duties.
Who we share it with
We share personal information only as needed, with:
- Service providers who help us run the business, such as hosting, payment processing, email delivery, customer support, security and analytics. They may only use your information to do work for us.
- Advertising and analytics partners, which receive cookie and device data so we can measure results.
- Authorities and others when we believe the law requires it, or to protect our rights, our customers, or the public.
- A buyer or successor if we sell or restructure the business. We would tell you if your information became subject to a different policy.
- Anyone else you ask us to share with or agree to.
We do not sell your personal information for money. Under some state laws, sharing cookie and device data with advertising partners can count as "sharing" for targeted advertising. You can opt out as described above. We do not knowingly sell or share the information of anyone under 16.
Where your information goes
We are based in Puerto Rico, and our providers may process information in the United States and other countries. If we move information of EEA or UK residents internationally, we use approved safeguards such as standard contractual clauses where the law requires them.
How long we keep it
- Order and billing records: up to 7 years, for tax and accounting
- Support and refund messages: up to 3 years
- Marketing email details: until you unsubscribe
- Analytics and cookie data: generally 26 months or less
After that we delete the information or make it anonymous. We may keep some details longer if the law requires it or if we need them to handle a legal claim.
How we protect it
We use reasonable safeguards, including encrypted connections (HTTPS) and limits on who can access data. No website or system is perfectly secure, so we cannot promise absolute security. If a breach affects you, we will tell you and the right authorities as the law requires.
Your rights and choices
Depending on where you live, you may have the right to:
- Know what personal information we hold about you and get a copy
- Correct information that is wrong
- Delete your information
- Move your information to another service (data portability)
- Object to or limit certain uses
- Opt out of targeted advertising and the sale or sharing of your information
- Withdraw consent you gave earlier
- Appeal if we turn down your request
- Complain to a regulator, such as your EU data protection authority, the UK Information Commissioner's Office, or your state attorney general
We will not treat you worse for using these rights.
How to use them. Email [email protected] with "Privacy Request" in the subject line. We may ask you to confirm your identity, usually by matching details to your order. We reply within 30 days. If we need more time, we will tell you why. You can also have an authorized agent send a request for you, with proof they can act for you. If we say no, you can reply to appeal, and we will look at it again.
Notice for California residents
Over the past 12 months, we may have collected these kinds of information: identifiers (name, email, IP address), commercial information (what you bought), internet activity (pages viewed, links clicked), and approximate location. We collect them for the reasons listed above and disclose them to the service providers and partners described above. We do not sell personal information for money. Cookie and device data shared with advertising partners may count as "sharing" for cross-context behavioral advertising, and you can opt out as described above. California residents can also ask once a year which categories of information we share with others for their direct marketing. We do not share it for that purpose.
Marketing emails
Every marketing email has an unsubscribe link. Click it and we will stop. We may still send you messages about your order or account.
Children
Our program is for adults 18 and older. We do not direct the site to children and do not knowingly collect information from anyone under 13 (or under 16 where the law sets a higher age). If you think a child has sent us information, email us and we will delete it.
Other websites and AI tools
Our site links to other sites, and our lessons teach tools made by other companies, such as ChatGPT, Claude and Gemini. Their privacy policies apply to what you do there, not ours. We never see what you type into those tools.
Changes to this policy
We may update this policy. When we do, we will change the date at the top. If a change is important, we will also tell you by email or with a notice on the site.
Contact us
Switch Media LTD, operating as AI System Protocol, Puerto Rico
Email: [email protected]